Email support
support@ceybus.lkTypically replies within a few hours.
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Help Center
Most questions are already answered in our FAQ. Browse the categories below, or reach our support team directly — we're people, not chatbots.
By topic
Search routes, seat locks, modifying a booking, ladies-only seats.
Cards, wallets, eZ Cash, FriMi, mCash, failed charges, receipts.
How refunds work, cut-off windows, and the SLTB penalty schedule.
Login issues, password reset, account suspensions, fraud reports.
Talk to a human
Email support
support@ceybus.lkTypically replies within a few hours.
Phone support
+94 11 234 5678Daily, 7:00 — 22:00.
Quick questions about a booking.